# 群组工单

1\. 登入 ChatKnow 云端后台，点击工单平台 > 群组工单 > 创建群组工单

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FgcXum6kCZA8D1dDnGFK6%2F%E5%BE%AE%E4%BF%A1%E6%88%AA%E5%9B%BE_20241213150951.png?alt=media&#x26;token=44a60393-672e-47cb-b104-7df0a3de8ef7" alt=""><figcaption></figcaption></figure>

2\. 在创建群组工单页面，完成相关设置：

您可对 工单平台、工单名称、选择群组、总增粉目标、单日增粉目标、工单置零时间等信息进行设置

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FvKliTcdG0jQ3WPjHc0qr%2F%E5%BE%AE%E4%BF%A1%E5%9B%BE%E7%89%87_20241213151307.png?alt=media&#x26;token=79359495-11e8-4072-b51b-135eec0018b8" alt=""><figcaption></figcaption></figure>

3\. 完成创建群组工单之后，工单中的群组开始进粉统计。

4\. 点击“工单详情”，即可查看群组实时进粉数据及粉丝详情。

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2F0Lz491lImEa3fF9P5yBf%2F%E5%BE%AE%E4%BF%A1%E6%88%AA%E5%9B%BE_20241213151645.png?alt=media&#x26;token=78480138-c17a-489c-a752-5d2ea2ae1fb0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FnOJoI5dD0NoBE4FDhTAU%2Fimage.png?alt=media&#x26;token=0f3ef8a5-7f51-4435-99ac-ec42d481b4ed" alt=""><figcaption></figcaption></figure>