# 平台工单

工单详情可以查看详细数据如账号、用户信息、备注、累计粉丝、在线状态等（如图2）；

<figure><img src="/files/BG5qnuFdmF4cYCFBK1cT" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Rqq2nPhV9l2msIX74dSI" alt=""><figcaption></figcaption></figure>

**导出数据**

点击导出数据，按表格及平台顺序依次全部导出，为Excel文件；

<figure><img src="/files/9X8jEPKZwsN48BGaQJCi" alt=""><figcaption></figcaption></figure>

**粉丝列表**

当前页可查看该激活码下所有粉丝的数据，其中客户信息、粉丝类型可修改，粉丝类型支持多选批量修改，整个粉丝列表支持导出至本地Excel；

<figure><img src="/files/TgAnm1eybLsNZXsIRk5n" alt=""><figcaption></figcaption></figure>

**编辑工单**

可修改工单的名称、总增粉目标、单日增粉目标等数据

<figure><img src="/files/3zXibpfhZcBEtUJVzAhc" alt=""><figcaption></figcaption></figure>

**分享工单**

单击分享工单 (红色箭头)，即分享该行单个激活码的工单详情；多选后点击右上角分享工单列表 (蓝色箭头)，分享的是选中的多个工单，可来回切换查看列表及详情；

<figure><img src="/files/ekqcnDcvvyWZIiOgtaEv" alt=""><figcaption></figcaption></figure>

**分享记录**

两个记录分享维度不一样，一个是平台、一个是激活码；分享后的链接可进行删除、取消分享的操作；

<figure><img src="/files/CAyl7d4OHm0DRndbTtvW" alt=""><figcaption></figcaption></figure>

**重置工单**

重置后，该工单的所有进粉数据清零，重粉数据也将重新计算；

<figure><img src="/files/jlZwjWOMyWwpJdwxaam9" alt=""><figcaption></figcaption></figure>


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