> For the complete documentation index, see [llms.txt](https://docs.chatknow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zi-dong-hui-fu-hao-you-tong-guo-hou-guan-jian-ci.md).

# 自动回复（好友通过后/关键词）

<mark style="color:green;">**主管和员工都可以设置 关键词 和 欢迎语 的自动回复**</mark>

**1.主管设置欢迎语：新对话首次收到客户消息时自动回复**

登录到主管端，点击菜单栏【话术管理】-【欢迎语回复】- 选择分组（<mark style="background-color:green;">公共分组：全部员工共同使用，指定分组：指定激活码上登录的员工可以用</mark>），点击【添加】，弹窗后输入标题等相关配置，从素材库中添加素材选择（<mark style="background-color:green;">一套模板最多设置2条 问候内容</mark>）。

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FO26HEQm6C7N0UoOACKWc%2Fimage.png?alt=media&amp;token=163c63a1-137e-4f79-9f71-69a0e4f801f6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FpM312qcafs3304P7eqSJ%2Fimage.png?alt=media&amp;token=26b01051-f4a8-46b7-87f0-1c781e996d83" alt=""><figcaption></figcaption></figure>

<mark style="color:green;">**2.主管设置关键词：检测客户发送句子中的关键词并做自动回复**</mark>

【话术管理】 - 【关键词自动回复】，选择指定分组，操作基本与【欢迎语回复】相同，模板设置时，需要 输入触发关键词与触发模式，一个关键词最多设置5条回复内容。

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FwZAOIATUOCrlnPe8Gqqi%2Fimage.png?alt=media&amp;token=ec9429cc-7b28-429b-91e9-b6a180e18acd" alt=""><figcaption></figcaption></figure>

<mark style="color:green;">**员工设置：**</mark>

1.登录chatknow客户端，选择【关键词回复】或者【欢迎语回复】。

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FZzc58hL6borgcQt0x82r%2Fimage.png?alt=media&amp;token=1a92e21f-ee80-45bd-b448-fdbcaa23e517" alt=""><figcaption></figcaption></figure>

2.选择社交平台和社交帐号，添加关键词和回复的内容

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FhQXjejlz61zyKTlb0aHQ%2Fimage.png?alt=media&amp;token=88a19900-15c2-4d09-ac66-567fd8bdf78c" alt=""><figcaption></figcaption></figure>

3.录入关键词和欢迎语回复的内容，并可以设置其他规则；录入的词条可以在列表中，根据【状态】关键字，由员工自定义启用或停用。

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2F6P8eHcbYO8mAMOzNzAUN%2Fimage.png?alt=media&amp;token=db24d139-d36b-4221-b2bd-e89a4213d3bc" alt=""><figcaption></figcaption></figure>

4.主管开启关键词/欢迎语回复时，员工可以预览主管设置的内容

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FenyCYxsJPGQtclsWL0GG%2Fimage.png?alt=media&amp;token=69281b0f-a15e-4a91-925a-b0cae6c9a9b9" alt=""><figcaption></figcaption></figure>

5.关键词回复的规则

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FlvSDKFPldEjZjLaCLyVv%2Fimage.png?alt=media&amp;token=048b565c-b1a6-43a8-a72b-869189c4db66" alt=""><figcaption></figcaption></figure>

6.欢迎语回复的规则

<figure><img src="https://3210856862-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBxOYTRd4nsjsmHqiYWoW%2Fuploads%2FSvl2WE9ORdj5O1d9s04h%2Fimage.png?alt=media&amp;token=0b287dee-4117-48b8-b8d2-d891e709609c" alt=""><figcaption></figcaption></figure>